Years ago when I got my start in big ticket sales, I had no clue what I was doing. All I knew was my client's had needs, and I could help them find the answers. I had no previous sales experience, but that didn't stop me from excelling. I firmly believe it's because people love to work with someone who truly cares about them.
There are two types of sales people. Those who are out for themselves, and those who are focused on the client. Those whose main concern is the client offer a customer centric approach. Being customer focused is not just about building better relationships. It's about everything we do being for the benefit of the client.
Zig Ziglar's famous quote is exactly what being customer centric is all about.
You can have everything in life you want, if you will just help other people get what they want.
That statement is truer than true. Realtors who are customer centric, are not worried about their income. They aren't counting the dollars they will get from a sale. They KNOW that if they will just focus on the wants, and needs of their client, they will get what they want. Being customer centric is the way to find success in sales, and still be able to go to sleep at night with a clear conscience. It's a win-win for everyone.
Since the first day I started in sales, my first goal was to be different -to break away from the stigma that all sales people are double talking scam artists. I have a heart to serve others anyway, so it was easy for me to focus on my client, and to be accepted as a genuine, caring solution to their needs.
A customer centric Realtor® in North MS will be as loyal as Old Yeller. You won't have to wonder if you are being played. Your relationship with this type of real estate agent is one where deep, meaningful connections are formed. Often times friendships are formed because of the genuine atmosphere created by this type of loyalty.
Customer centric realtors are transparent. What you see is what you get. No hidden agendas. No backstage plans. No schemes. They have one face, one goal, and one focus....the customer.
What is authenticity anyway? Authenticity is exactly what Penny (the wife of George Clooney AKA "Everett" in O' Brother Where Art Thou) was referring to when she said her fiancee' was BONA FIDE! Authenticity means to be GENUINE. Real. To be originally awesome....what you get when you add loyalty and transparency. Wonderfully authentic. The origin of honor and truth. Authenticity cannot be learned. It is the product of a heart that is noble, sincere, and devoted.
My name is Rexanne Collins, and I AM customer centric. Whether you are buying or selling, my goal is to always keep it real. That is how I can best help you find the answers, the home, you are looking for. That is how I hand you the keys to your dreams, where the best memories will be made.